FAQ's

Thank you for shopping Natural Gold Water!

If you are not entirely satisfied with your purchase we are here to help.

RETURNS:

We only allow returns on products that were damaged in delivery. We ask that you take photos for us so we can file a claim with the shipping company, you will have 15 days after delivery to file a claim. We ask that you include your order confirmation in the email as well, for faster look-up times for us. We will offer a replacement of the product or a refund for the damaged product. Whatever you would prefer.

REFUNDS:

We offer refunds only if you contact us before we ship the items out. Once the product has a tracking number we can no longer offer a refund.

SHIPPING:

You will be responsible for your own shipping cost if you would like a total refund of all the product that was not damaged. Shipping will not be included in the refund if you choose to go that route.

If you have any questions please email us at

all merchandise can we returned to the following address: office@exclusivio.us

Exclusivio LLC